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Free Shipping!
We offer Free Shipping for ALL orders shipped to locations in the 48 Continental United States ONLY. Sorry, there are no exceptions. Shipping is available to HI, AK, Canada, and other countries based on individual shipping quotes. Please EMAIL us for a shipping quote is you live outside the 48 Continental United States. We are unable to ship to PO Box, US territories or APO/FPO addresses due to shipping requirements.

100% Satisfaction Guarantee on All Products!
We are confident in the products that we sell. In fact, we are so confident that we offer a 100% Satisfaction Guarantee. If you receive your product and are not completely satisfied with it, simply return it following our return policy guidelines, and we will refund you for your purchase.

Return Policy
You may return your item within the first 7 days of receiving your product. Please Email me, requesting your return within the first 7 days. Any requests submitted for returns past this timeframe will not be honored. Once your form submission has been received and reviewed, a Customer Service Agent will respond with directions for returning your item.

If a customer is returning an item, he or she is required to pay a $15 restocking/inspection fee and the cost of return freight. We are not responsible for the return freight cost at any time.

Credits or refunds for damaged and used merchandise will not be granted.

Please Note: UNAUTHORIZED RETURNS WILL NOT BE PROCESSED.

Defective Merchandise
If an item becomes defective within the specified warranty period, we will gladly repair or replace your item. If the item is received as defective, we will gladly replace your item or refund your money in accordance with our Return Policy stated above. You must fill out our return form to initiate this process. Once your form submission has been received and reviewed, a Customer Service Agent will respond with directions for returning your item. Buyer is responsible for all return freight costs for defective merchandise.

Damaged Merchandise

Upon receipt of the merchandise, please inspect it immediately. We must be notified within the first seven days of any problems or damages. A damaged item can be returned within the first seven days. We will then inspect the item before issuing a refund or replacement. If an item is deemed defective or damaged by the manufacturer, a refund or replacement will be issued. If an item is deemed defective or damaged by the customer, their credit card will be charged for damages before a refund or replacement is issued.
Warranty
Most of our products come with a Warranty. Warranties are listed in each individual product details. If you do not see warranty information, feel free to ask if one is available. All warranties cover manufacturing defects that might possibly occur with an item. Warranties do not cover customer mishaps and normal stress on a product. However, if you have an item that becomes unusable because of a manufacturing defect, we will gladly replace your product for you at no additional cost. Refunds are not available on a defective product that has passed the 7 day return period.

Payment
We accept the following payment methods:
Visa
Master card
Discover
AMEX
Paypal
Last Updated: 2 Mar 2007 16:29:09 PST home  |  about  |  terms  |  contact
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